Warranty

Our mission is to equip and inspire you for adventure, building performance gear to accompany the journey.

We stand by our gear. Every Kammok product is covered by a lifetime warranty, so you can be confident your gear will outlast your adventures. As a B-Corp and 1% for the Planet member, we aim to serve you sustainably and minimize waste, recycling or reusing products whenever possible.

To activate your lifetime warranty, you must register your products. Products not registered will not be considered for warranty claims.

The Kammok guarantee

Simply put, we’ve got your back. We are certain you’ll enjoy our gear in the great outdoors for years to come. If your product does not perform as promised, we will make it right. Our guarantee is for life.

Lifetime warranty

If during the lifetime of your Kammok product, it becomes non-functioning or defective, we will make an effort to repair your gear, or if necessary, replace it. We evaluate warranty claims on a case-by-case basis with the ultimate objective of equipping you with safe, functioning gear ready for adventure.

While Kammok gear is designed for the most foolhardy adventurers, please note that our warranty does not cover:

  • Normal wear-and-tear, including damage that occurs due to normal wear and aging of goods
  • Cosmetic wear unrelated to function or safety, such as loose threads and scuffs
  • Damage caused by misuse, including bleaching caused when hammocks are not packed after use, rips and tears caused by pets or other animals, burns caused by fire embers or cigarettes, and ripping caused by sharp objects
  • Cord replacement

Our lifetime warranty is applicable to the original owner of the product for the lifetime of the product, not the owner. When it comes to applying our warranty, Kammok reserves the right to use discretion. A few scuffs on your product show you’ve been putting it to good use. If something breaks or goes awry, don’t fret. We’ll still do our best to take care of you.

When we can, we will issue warranty replacements from our stock of gently used, and occasionally new, items in the same or better condition. All warranty replacements are certified to be clean and fully-functioning, and come with the same lifetime warranty as your original purchase.

While we do not support warranties for purchases made on eBay or non-Kammok Amazon Marketplace sellers, we can help problem solve for you if you run into issues with your gear. Be in touch at hello@kammok.com. Notice an immediate issue with gear purchased from REI, Cabela’s or another third-party retailer? Please notify them and initiate a return through the original retailer.

Warranty claims

Need to make a warranty claim? Make sure your gear is registered, then submit a warranty claim form.

We will follow up within 1-2 business days after your claim is submitted. If your warranty claim is approved, we’ll work to get geared up again.

We will always work to serve you, and reserve the right to adjust this policy at any time.

Make a warranty claim

Product registration

In order to activate your lifetime warranty, you must register your product. Find your product's serial number and complete the below form to register.

Register your product

Liability release

Stay safe. Make sure to review all safety and care instructions before using our products. While we design our gear with high performance and safety standards, Kammok is not liable for injury to yourself or others as a result of using our products. Please read the safety instructions and use gear wisely and with safety in mind. Learn more about hammock safety.

Give adventure

Kammok gives 1% of annual revenue to Explore Austin, a nonprofit that provides outdoor education, leadership training and mentorship to local youth. When you buy our camp gear, your purchase goes towards the adventures of these young explorers. Learn more about our give.

Returns & recycling

Returns and exchanges: If you are not satisfied with your Kammok product upon delivery or wish to make an exchange, please contact us at hello@kammok.com within 30 days of purchase, so we can make things right. Gear returned or exchanged must be new, unused with tags to receive a refund. We do our best to process returns and exchanges within 7 business days.

Recycling: We take full responsibility of the products we create from cradle to grave. We want to avoid Kammok products in landfills or dark corners of attics at all costs. If a product has reached the end of its lifecycle, please send it back to us and we will find a use for the materials.