Warranty

Our mission is to equip and inspire you for adventure, building performance gear to accompany the journey.

We stand by our gear. Every Kammok product is covered by a lifetime warranty, so you can be confident your gear will outlast your adventures. As a B-Corp and 1% for the Planet member, we aim to serve you sustainably and minimize waste, recycling or reusing products whenever possible.

To activate your lifetime warranty, you must register your products.

The Kammok guarantee

Simply put, we’ve got your back. We’re certain you’ll enjoy our gear in the great outdoors for years to come. If the product does not perform as expected, or you are not fully satisfied with your Kammok experience, we’ll make it right. Our guarantee is for life.

Lifetime warranty

If any part of your Kammok product becomes non-functioning or defective, we will take care of you by repairing or replacing it. We handle returns on a case-by-case basis with the ultimate objective of making you and your gear happy and ready for adventure.

While Kammok gear is designed for the most foolhardy of adventures, please note that this warranty does not cover normal wear-and-tear, cosmetic wear unrelated to function or safety, or damage caused by misuse. When it comes to applying our warranty, use discretion. A few scuffs on your product show you’ve been putting it to good use! If something breaks or goes awry, don’t fret. We’ll take care of you.

When we can, we will issue warranty replacements from our stock of gently used items in the same or better condition. All warranty replacements are certified to be clean and fully-functioning, and come with the same lifetime warranty as your original purchase.

While we do not support warranties for purchases made on eBay or non-Kammok Amazon Marketplace sellers, we can help problem solve for you if you run into issues with your gear. Be in touch at hello@kammok.com.

Need to make a warranty claim? Make sure your gear is registered then follow these steps:

Step 1 Email us
Please email us at hello@kammok.com with your gear story and a few photos that show how the gear is defective or nonfunctioning.

Step 2 Complete your warranty claim form
If it sounds like you might have a valid warranty claim, we’ll email you a warranty claim form. Once that’s complete, we’ll work to get you geared up again.

Step 3 Return + replace
From your completed warranty claim form, we will determine whether your gear can be repaired or replaced. If so, we’ll ask you to ship your gear back to us. Purchased from Kammok? Shipping’s on us.

Step 4 Ship package
Ship your product to our HQ. For international customers, be sure to ship the package via a carrier that can provide tracking and insurance. Kammok cannot replace packages lost during return shipment if proof of tracking is unavailable. After we receive your package, we’ll email you tracking on your new or repaired gear once shipped.

Make a warranty claim

We will always work to serve you, and reserve the right to adjust this policy at any time.

Product registration

In order to activate your lifetime warranty, you must register your product. Find your product's serial number and complete the below form to register.

Register your product

Liability release

Stay safe. Make sure to review all safety and care instructions before using our products. While we design our gear with high performance and safety standards, Kammok is not liable for injury to yourself or others as a result of using our products. Please read the safety instructions and use gear wisely and with safety in mind. Learn more about hammock safety.

Give adventure

Kammok gives 1% of annual revenue to Explore Austin, a nonprofit that provides outdoor education, leadership training and mentorship to local youth. When you buy our camp gear, your purchase goes towards the adventures of these young explorers. Learn more about our give.

Returns & recycling

Returns: If you are not satisfied with any Kammok product upon delivery, or if the product does not perform to your satisfaction, please contact us at hello@kammok.com within 30 days of purchase, so we can make things right. We do our best to process returns and exchanges within 7 business days.

Recycling: We take full responsibility of the products we create from cradle to grave. We want to avoid Kammok products in landfills or dark corners of attics at all costs. If a product has reached the end of its lifecycle, please send it back to us and we will find a use for the materials.