Adventure Grade Guarantee
Simply put, we’ve got your back. We are 100% certain you’ll enjoy our gear in the great outdoors for years to come. If your product does not perform as promised, we will make it right. Our guarantee is for the lifetime of the product, and all of our products are backed with a Lifetime Warranty.
If during the lifetime of your Kammok product, it becomes non-functioning or defective, we will make an effort to repair your gear, or if necessary, replace it.
We’re committed to minimizing our footprint. When possible we recommend repairing products that are damaged due to wear and tear. A few scuffs on your product show you’ve been putting it to good use. If something breaks or goes awry, don’t fret. We evaluate warranty claims on a case-by-case basis with the ultimate objective of equipping you with safe, functioning gear ready for adventure.
While we do not support warranties for purchases made on eBay, at REI Garage Sales, or non-Kammok Amazon Marketplace sellers, we can help problem-solve for you if you run into issues with your gear. Notice an immediate issue with gear purchased from REI or another third-party retailer? Please notify them and initiate a return through the original retailer.
When it comes to applying our warranty, Kammok reserves the right to use discretion. PLEASE NOTE This warranty only covers manufacturing defects and does not cover:
- Normal wear-and-tear, including damage that occurs due to normal aging of goods.
- Cosmetic wear unrelated to function or safety, such as loose threads, scuffs, or stains.
- Misuse such as jumping, swinging, or surpassing weight capacity limits.
- UV Damage caused by leaving product out in elements, instead of packing after each use as recommended.
- Accidents that are not caused by the integrity of the product, such as rips and tears caused by animals or sharp objects or burns from fire embers or cigarettes.
- Altering the product to change the functionality, or not used for its intended purpose.
- Cord or stuff sack replacement.
- Lost or stolen gear.
Product Repair + Care Resources
Hammocks + Straps
- How can I repair a hole in my hammock?
- How can I replace the suspension on my hammock?
- I lost my strap bag, can I get a replacement?
Trail Quilts + Blankets
Check out more Product Care + Repair tips in our Help Center.
Stay safe. Make sure to review all safety and care instructions before using our products. While we design our gear with high performance and safety standards, Kammok is not liable for injury to yourself or others as a result of using our products. Please read the safety instructions and use gear wisely and with safety in mind. Learn more about hammock safety.
We take full responsibility for the products we create from cradle to grave. We want to avoid Kammok products in landfills or dark corners of attics at all costs. If a product has reached the end of its lifecycle, you can either send your gear back to us to recycle, or give it new life yourself in creative ways.