Kammok | Returns
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Returns

First

  • Please email us at hello@kammok.com to make a warranty claim.
  • Provide 2-3 photos of the issue (e.g. zoomed in, zoomed out, properly lighted).
  • Provide any additional context on the cause of the issue, your use of the product when it occurred, and your general use of the product.
  • If the issue meets the warranty guidelines, we will contact you about next steps (a repair or a return and replacement).  

Second

  • If we determine that your product can be repaired or will be replaced, we will provide you with a pre-paid return label to ship the product back to us (domestic shipments only). A Returned Merchandise Authorization Number (RMA) will also be issued. This can be found on your pre-paid shipping label. 
  • We will also provide a Returns/Repair Form. Please write your RMA on your Returns & Repairs Form.  We require that every return/repair have a RMA number so that we effectively process your request.
  • Fill this form out to the best of your ability and include it in the return package with your product. 
  • If this is a repair request, note any special requests or notes on the second page of the form. 

Third

  • Ship your product via the pre-paid return label.
  • Notify us once shipped, and we'll send you out your replacement. We'll then email you tracking on your replacement.

Final

Send your paperwork and your items to Kammok®:

ATTN: Kammok Returns, Repairs, Recycling
1401 East 7th St.
Austin, TX 78702


Please be sure to ship the package with a carrier that can provide tracking and insurance. Kammok cannot replace packages lost during return shipment if proof of tracking is unavailable.

 

How long does the process take?

We will do our best to process your return or exchange within 7 business days.* (See below for how to expedite your request.) Our policy is to get repairs unpacked, done and back in the mail to you within 20 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times. We pay for repairs that we’re responsible for and charge a fair price for repairs due to normal wear and tear. We will give you the quote for repair before proceeding.

 

How to Recycle Kammok Products

We accept all Kammok products for recycling, and the process is easy. While we encourage you to find a new home for any items that are still useable, any Kammok product that has reached the end of its useful life may be sent back to us to be recycled or repurposed.

Instructions:

  1. Simply wash the items first (see washing instructions for each item on our website).
  2. Mail them to KAMMOK at:
ATTN: Kammok Returns, Repairs, Recycling
1401 East 7th St.
Austin, TX 78702


Please note: Recycling your old Kammok products is voluntary. If you choose to recycle, you'll gain the satisfaction of knowing that your old Kammok gear/apparel will not end up in a landfill or an incinerator.

 

We Recycle Your Old Hammocks!

We are committed to environmental stewardship – even when it comes to recycling competitors products. Moving Others Beyond (MOB) is a core commitment of Kammok, and we believe that this commitment extends beyond the Kammok brand. We have even been known to reward MOBsters who send in old hammocks with discounts on new Kammok products! 

We are currently only recycling/repurposing hammocks that are made out of either Nylon or Polyester fabrics – the gathered-end style hammock. We are working on new recycling techniques for rope hammocks, and we will give updates when we are ready to recycle these types of hammocks.

Instructions for recycling your old hammock:

  1. Simply wash the items first (see washing instructions for each item on our website).
  2. Please include a note that you would like to have the product recycled, and include your name, telephone, physical address and email address.  We will send you an email indicating receipt and a discount code for new Kammok products!
  3. Mail them to KAMMOK at:
    ATTN: Kammok Returns, Repairs, Recycling
    1401 East 7th St.
    Austin, TX 78702

 

Shipping and Processing Details

Items will be returned to you in a similar fashion as they are received: ground orders will be returned via ground shipping and express orders via express shipping. To expedite an exchange, place your order over the phone with us at 1-888-815-5162. You may also choose to use an expedited shipping service (such as overnight or 2nd day). Please note that the USPS Priority Mail is not an expedited service. Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.

We do our best to process returns and exchanges within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If you used PayPal for your purchase and you would like an exchange, please call us at 1.888-815-5162 to make the exchange. We will need a valid credit card. If we cannot exchange or repair the item to comply with your request, we may, at our discretion, issue a Gift Card. For returns that do not have the original invoice, we will use the last known sale price for its value.

If the item is deemed irreparable, we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter.