If you are not satisfied with any Kammok product upon delivery, or if the product does not perform to your satisfaction, please contact us so that we can make things right. We do our best to process returns and exchanges within 7 business days.
Please email us at firstname.lastname@example.org to make a warranty claim. Provide 2-3 photos of the issue (zoomed in, zoomed out, properly lighted). Provide any additional context on the cause of the issue, your use of the gear when issue occurred, and your general use of the gear. If purchased through Kammok.com or Amazon, please include your current shipping address and order number. If purchased from one of our retail partners, please include store name and location.
Once we receive and process your return, we will contact you regarding next steps. If we determine that your gear can be repaired or replaced, we will provide you with a prepaid return label to ship the gear back to us (domestic shipments only).
We will also provide a Returns/Repairs Form. Fill print out this form, complete it to the best of your ability and include it in the return package with your gear. Add any special requests or notes on the second page or back of the form.
Ship your product via the prepaid return label we provided. For non-warranty exchanges and international shipments (for which we do not provide prepaid label), be sure to ship the package via a carrier that can provide tracking and insurance. Kammok cannot replace packages lost during return shipment if proof of tracking is unavailable. Once received and processed, we will determine repair/replacement eligibility. We will keep you updated on the warranty process and email you tracking on your repair/replacement once shipped.